Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns and refunds
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
How to return your item(s):
- Put your unused, labelled item for return back in its original packaging.
- Fill in a Returns Form and include this with the item you are returning in a parcel.
- Send the parcel to the following address:
J's Cycles
Unit A Kirkgate Commercial Centre
Chantry Bridge
Wakefield
WF1 5DL
We will be in touch if there are any issues or when your return has been processed.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@jscycleshack.com
Returns Shipping
If the item is being returned as a result of our error (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc… the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
International Refunds
All refunds are processed in GBP (£). J’s Cycle Shack will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. J’s Cycle Shack will not refund differences caused by fluctuations in exchange rates. Shipping costs will be refunded as outlined in the paragraph above.
Guidelines For The Best Experience
Each returned item should be in it’s original packaging with the manufacturer’s labels attached. Please do not tape or attach labels directly to the retail packaging.
Retail store purchases should be returned to the original place of purchase. If this is not possible then follow our website returns policy and include proof of purchase.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team through our Contact us page or by calling 01977 67999.
If your purchase isn’t everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Goods that cannot be returned:
There are some goods you can’t return if you simply change your mind, including:
- CDs, DVDs or software if you’ve broken the seal on the wrapping
- Perishable and other items that deteriorate rapidly such as food
- Custom Built, tailor-made or personalised goods
- Underwear and earrings
- Used goods including footwear which have had cleats fitted
European Online Dispute Resolution (ODR)
For information regarding European ODR, please click here.
Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulationsof 2013, you have the right to cancel your order up to 14 days from the day you receive your goodsif you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return thegoods.Therefund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
To exercise your right to cancel, please email us at orders@jscycleshack.com with your order number, first and last name.